To provide our customers with courteous, affordable, quality mediation and exceptional customer service. To provide continued customer satisfaction to our customers, to earn the trust of family and friends. Service is the heart of our business. We work together as a team, to respect opinions and points of view of others. To be reliable and accountable for our own team participation. To work together on assigned tasks and challenges, accepting each member thoughts. As a team we will work together assigning and taking on team tasks fulfilling our team position requirements. As a team we will work together to stay in touch, keeping the communication lines open, offering support and help to all members should they not be able to partake in a discussion. As a team we will identify, create a plan of action utilizing everyone's knowledge, soliciting input from all. Being responsible and acknowledging each personal thought and efforts put in by each member. To be successful as a team and as individuals, with not only our business but the lives involved in our business, our customers. We will accomplish this by doing the following:

Promoting and nurturing service excellence.

Building and maintaining a customer-oriented culture.

Understanding that service excellence at the front lines has to start with the concept of service excellence at the level of top management.

Acknowledging that the service excellence concept must be a key part of the very structure and operation of the organization.

Understanding that people and systems in the organization must be constantly tuned to customer needs and to management's evolving concept of service excellence.